Refund and Returns Policy

Returns With Precision. Refunds With Integrity.

At Light LuxVaultSelect, we are committed to offering garments of exceptional quality and measured form. If a piece does not meet your expectations or fit your frame, we offer a straightforward return process anchored in clarity and fairness.

1. Return Eligibility Criteria

You may request a return within 30 days of delivery. To qualify:

The item must be unworn, unwashed, and in original condition.
All original packaging, tags, and structural integrity must be preserved.
The return must be pre-approved via email and include proof of purchase.

2. Non-Returnable Items

The following are not eligible for return:

Garments altered, tailored, or washed after delivery.
Undergarments or worn base layers.
Items purchased during final sale or promotional clearance events.

3. Initiating a Return

To begin a return:

Email [email protected] with your order number and reason.
Await authorization and return instructions.
Return shipping must be initiated within 7 days of approval.

Returns sent without authorization may not be processed.

4. Refund Timeline and Processing

Upon receiving the item and completing inspection:

An email will confirm receipt and status.
Approved returns are refunded within 5–10 business days to the original payment method.
If rejected, we will outline the reason and offer return-to-sender options.

5. Late or Missing Refunds

If a refund has not posted within the expected window:

Check your financial account and credit provider’s refund policy.
Contact us if 10 business days have passed with no visible refund.

6. Exchanges

We accept exchanges only in these cases:

Product received was incorrect or defective.
Replacement stock is available in requested size or variant.

7. Return Shipping Policy

Return shipping is the responsibility of the customer unless the item was incorrect or faulty.
For higher-value returns, we recommend a tracked and insured shipping method.
Original shipping fees are non-refundable unless the return is due to our error.

8. Gift Orders

If the item was marked as a gift at checkout:

Store credit may be issued for qualifying returns.
Refunds to the original purchaser’s payment method apply if the item was not marked as a gift.

9. Damaged on Arrival

If you receive a damaged item:

Contact [email protected] within 72 hours of delivery.
Include photos of both the garment and packaging for assessment.

10. Assistance

We are available for return-related support Monday to Friday.

📧 Email: [email protected]
🌐 Website: https://lightluxgroup.shop